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Assign tickets to office staff

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Posted (edited)

Would it be possible to assign a ticket to certain people in the office?  I use the Job Perusal (Shift F7) religiously to go through tickets and statuses.  As a service manager I tend to get quite a few tickets that I need to follow-up on or keep track of no matter the current status.  I started off printing out jobs that I am keeping tabs on but ended up with a stack of papers on my desk which is kind of counterproductive since we went "paperless".  I currently use a 3rd party "Todo" app on my computer/phone to keep tabs on tickets but its just another "system" for me to keep track of.

Having the ability to assign a particular staff member to a ticket and having a drop down box on the job perusal will allow me to track my problem childs and monitor the ones I delegate to my staff.

Edited by Mark LeDonne
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Posted

Mark,

I will Pass this on to Glade.  At this point only Call Sheets can be assigned to office users.

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