ServiceDesk Suggestions

20 topics in this forum

1. Assign tickets to office staff

   By Mark LeDonne, 7 Oct 2016
   • 1 reply
   • 505 views
   • 
   • KentonMattos
   • 24 Oct 2016

2. Standard parts pricing across all platforms

   By AaronV, 26 Jul 2016
   • 0 replies
   • 259 views
   • 
   • AaronV
   • 26 Jul 2016

3. model number drop down parts ordering mobile

   By philcheck, 5 Jul 2016
   • 1 reply
   • 322 views
   • 
   • KentonMattos
   • 13 Jul 2016

4. Job Status Options for SD and SD-Mobile

   By SPerry, 29 Jun 2016
   • 0 replies
   • 216 views
   • 
   • SPerry
   • 29 Jun 2016

5. Moving Ticket from Closed Job to Open Job Record

   By KentonMattos, 26 Apr 2016   

   • sd
   • sdm
   • (and 2 more)

     Tagged with:

     • sd
     • sdm
     • tickets
     • estimates
   • 1 reply
   • 351 views
   • 
   • JJM
   • 8 Jun 2016

6. Attachment File/function UIS

   By Appliance Doctor Door, 31 Jul 2015
   • 1 reply
   • 405 views
   • 
   • KentonMattos
   • 17 May 2016

7. Ability to flag by model/serial number

   By Julie, 9 Mar 2016
   • 3 replies
   • 448 views
   • 
   • KentonMattos
   • 17 May 2016

8. Managing Techs

   By Sean, 19 Jan 2016   

   • estimates
   • emails
   • (and 1 more)

     Tagged with:

     • estimates
     • emails
     • pictures
   • 1 reply
   • 361 views
   • 
   • KentonMattos
   • 17 May 2016

9. Add time stamp to Extra Notes and the Auxiliary Notes

   By Sean, 21 Sep 2015   

   • extra notes
   • auxiliary notes
   • (and 1 more)

     Tagged with:

     • extra notes
     • auxiliary notes
     • time stamp
   • 1 reply
   • 431 views
   • 
   • Mark LeDonne
   • 29 Apr 2016

10. Second Man

    By Nady Ferret, 1 Apr 2016   

    • helper
    • 4 replies
    • 652 views
    • 
    • KentonMattos
    • 26 Apr 2016

11. Warning for previously-ordered part on same UIS

    By Coffinc, 18 Apr 2016   

    • parts ordering warranty history
    • 1 reply
    • 351 views
    • 
    • KentonMattos
    • 25 Apr 2016

12. Better tracking of personnel survey scores by a date range

    By Misty Boots, 4 Apr 2016   

    • survey system
    • personnel
    • 1 reply
    • 288 views
    • 
    • KentonMattos
    • 5 Apr 2016

13. Restricting overbooking techs by time slots

    By nhaparts, 14 Dec 2015
    • 3 replies
    • 405 views
    • 
    • KentonMattos
    • 16 Dec 2015

14. Service Live

    By D AND J APPLIANCE, 23 Sep 2015
    • 2 replies
    • 474 views
    • 
    • Glade Ross
    • 16 Dec 2015

15. Attach files or links to jobs

    By nhaparts, 2 Dec 2015
    • 2 replies
    • 515 views
    • 
    • Glade Ross
    • 15 Dec 2015

16. Funds and Job Records By Department

    By KentonMattos, 5 Aug 2015   

    • departments
    • funds
    • (and 1 more)

      Tagged with:

      • departments
      • funds
      • job records
    • 0 replies
    • 345 views
    • 
    • KentonMattos
    • 5 Aug 2015

17. Remove 'Tech reported, not done' category

    By Coffinc, 1 Jul 2015   

    • not done
    • remove
    • (and 1 more)

      Tagged with:

      • not done
      • remove
      • job category
    • 1 reply
    • 430 views
    • 
    • Appliance Doctor Door
    • 31 Jul 2015

18. special order parts

    By wascomat, 25 Jun 2015   

    • parts
    • distributors
    • 0 replies
    • 358 views
    • 
    • wascomat
    • 25 Jun 2015

19. Part Orders by day

    By Nate, 18 Jun 2015   

    • parts
    • orders
    • (and 1 more)

      Tagged with:

      • parts
      • orders
      • sdmobile
    • 1 reply
    • 453 views
    • 
    • Aaron Pinero
    • 18 Jun 2015

20. Projects Priorities needs an update!

    By Coffinc, 17 Jun 2015   

    • project priorities vote
    • 0 replies
    • 276 views
    • 
    • Coffinc
    • 17 Jun 2015