Activity Stream

Activity Stream

  1. Aaron Pinero added a post in a topic Welcome!   

    I want a badge
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  2. Coffinc added a post in a topic Is ServiceLive a Good Client?   

    For what it's worth, for anyone in the future coming to read:
    We have been using ServiceLive strictly as a platform for Sears factory and protection agreement appliance work, so I can only speak to the platform in terms of how it operates. We've had no interaction with anyone other than Sears on it. My opinion of Sears is another post entirely. We have been using it for 2+ years.
    The ServiceLive platform itself has numerous useful features, and numerous obnoxious ones. More often than not, we have issues where the website will simply stop functioning and force a log out/log in. This is across all computers/users, not just a specific desk or browser. There's been little, if any, response in regards to this semi-constant interruption from ServiceLive (via Sears, who we have to pass functionality/webmaster requests through).
    The jobs management via the website is... passable. There are two primary methods for viewing and managing your service orders. The 'new' service order management pop-up has been popping-up for well over a year now... and the functionality is again passable, but not fantastic. Personally, I find the interface lacking and cluttered, and in need of a redesign.
    Fortunately, the search functionality is robust and provides a number of useful/detailed options you can use to locate a specific order. Given any accurate information about the customer, you can usually find their service orders without issue. It is not a live-search of your records, though, so it may irk you being so spoiled on ServiceDesk's instantaneous searching via F12 etc.
    ServiceLive does also require you to maintain an individual set of records and background screens for your techs. They do use PlusOne, but if you are already set up with PlusOne (for example for ServiceBench or really any other company who utilizes them), ServiceLive will still do a fresh screening of your techs. It's... a little strange, and my explanation isn't very clear I know, but suffice it to say you can not simply provide your PlusOne ID for your technicians and poof it's done. It's a bit more complicated than that, which is a bit of a drawback. All insurance documents (vehicle, accident, liability, workers comp) must be uploaded manually by you and reviewed by Sears. No calling your agent and having them handle it all.
    One of the best features, as mentioned above, is most definitely how quickly payment is processed. It is VERY fast, usually 2 business days or NEXT day. There is still a down-side, though: As far as we've been able to tell, there is no way to include your own reference number (IE a ServiceDesk JobRecord number) to each particular service order/dispatch within ServiceLive. When payment does come through, you have to match ServiceLive's dispatch# to your own ServiceDesk records, meaning a search and correlation to each item on the payment. As mentioned (and this is another ServiceLive benefit, tho again it is largely due to Sears in our case) the volume can be TREMENDOUS. This, in turn, adds a fair amount of time to matching payments to ServiceDesk JobRecord#s to apply.
    In general, the platform is serviceable (no pun intended) and functions 'okay'. Payments are quick, if slightly arduous to apply, the volume is decent (though, once more, due to Sears so your mileage may vary). The interface is not terrible but a redesign to make the important/relevant links and pieces of info stand out would not go amiss. Overall, I'd give it a 6.5/10.
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  3. Labman47 added a post in a topic Would you use SD-Mobile on Android devices?   

    I know I'm a little late to the game, but I would really like to see an Android version of SD-Mobile and I'll give you some reasons why.
    1. Cost of Tablet - There are a lot of android tablets that cost way less then an iPad. It's hard to justify buying an expensive tablet just for work. And it's going to be in some pretty rough environments. Why would I want to put my expensive tablet in harms way.
    2. Usability - Okay so this one is more personal preference, but there are a number of apps that can change the layout of the apps and what not to look like IOS. With android I am not tied down to iTunes or having to use iCloud to get to my pictures. I can just plug my Android tablet into my computer and drag and drop any pictures I need. And I can put pdfs, videos, etc on my Android tablet no questions asked. And side note, Samsung's new HASS system works only on Android at the moment, so you could have everything for the job on one unit.
    3. Programming - Unfortunately I am not a programmer (wouldn't be here if I was) so I can't really tell you which is best to program for. But I have done a little research and one guy has this to say. "What I can tell you is that Objective-C/Swift and Java are not worlds apart. If you’re used to developing in one, then transitioning to the other shouldn’t be too jarring. Both are object oriented and a fair amount of the structure is similar." So developing for Android shouldn't be to difficult.
    4. Advertising - You would then be able to appeal to a much larger market. In my opinion, having both apps shows you are dedicated to the development and growth of your product.
    Android has changed quite a bit since the original post was posted. It is extremely new user friendly and doesn't lock you down to just using Apple based products.
    Thanks,
    C.J. the Appliance Tech
    Source: http://www.androidauthority.com/developing-for-android-vs-ios-697304/
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  4. KentonMattos added a post in a topic Ever Wonder What We Eat for Lunch? (Find out on Facebook!)   

    What will today's meal be?
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  5. Aaron Pinero added a topic in General   

    Ever Wonder What We Eat for Lunch? (Find out on Facebook!)
    Hello!
     
    Follow us on Facebook at https://www.facebook.com/RosswareComputing/ to keep up on the latest Rossware Computing happenings.
     
    See you there!
    • 1 reply
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  6. Aaron Pinero added a topic in General   

    Follow us on Twitter!
    Hello,
    Check out our main twitter feed! https://twitter.com/SDbyRossware
    @SDbyRossware
     
    You can also review Server Uptime Messages at @RosswareStatus
     
     
     
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  7. KentonMattos added a post in a topic CC Swippers   

    I will Pass on the inquiry.
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  8. Ray added a post in a topic CC Swippers   

    Any update on the EMV chip reader, I don't want to switch to square since they do offer a blue tooth EMV reader compatible with the iPad 
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  9. KentonMattos added a post in a topic Assign tickets to office staff   

    Mark,
    I will Pass this on to Glade.  At this point only Call Sheets can be assigned to office users.
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  10. Mark LeDonne added a topic in ServiceDesk Suggestions   

    Assign tickets to office staff
    Would it be possible to assign a ticket to certain people in the office?  I use the Job Perusal (Shift F7) religiously to go through tickets and statuses.  As a service manager I tend to get quite a few tickets that I need to follow-up on or keep track of no matter the current status.  I started off printing out jobs that I am keeping tabs on but ended up with a stack of papers on my desk which is kind of counterproductive since we went "paperless".  I currently use a 3rd party "Todo" app on my computer/phone to keep tabs on tickets but its just another "system" for me to keep track of.
    Having the ability to assign a particular staff member to a ticket and having a drop down box on the job perusal will allow me to track my problem childs and monitor the ones I delegate to my staff.
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  11. Christopher Sherren added a post in a topic Would you use SD-Mobile on Android devices?   

    Sorry about the late post. I would really love an Android version of this. I hate my iPhone and i hate iOS. I prefer PC over Mac and I prefer Android over iOS for the same reasons. Affordability and flexibility are what makes Android a better option for the IT savvy users. Apple is great if you really have no interest in how things work. Android devices are more easily maintained and easier to integrate with the rest of the hardware already in place in most businesses. PLEASE MAKE AN ANDROID VERSION ASAP. 
    IF I HAVE AN IPHONE FOR WORK I FIND MY SELF LEAVING IT IN THE TRUCK AND USING MY PERSONAL ANDROID PHONE INSTEAD BECAUSE ITS FASTER AND MORE RELIABLE. 
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  12. bossman added a question in Advanced   

    bossman
    Anyone at the NASC other than Matt?
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    • 260 views
  13. MattDParker added a question in Advanced   

    Advanced Class
    Is it an advanced-level question to ask about the advanced class in this board?
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  14. AaronV added a topic in ServiceDesk Suggestions   

    Standard parts pricing across all platforms
    On the margin planner form, there is an option to defer to the published retail price when SD calculates the sell for price on the F8 parts form.  There is also an option underneath that to add a percentage to the published price for use in SD-mobile.  We would like SD to also use the percentage added when calculating the sell for price on special ordered parts, unless of course they are warranty or originated from a job with a quick entry form.  This way, whether the tech in the field orders the part, or an office worker made the request, a consistent price is auto filled every time.
     
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  15. KentonMattos added a post in a topic model number drop down parts ordering mobile   

    Please Talk with them..  Not that it is likely to happen because their BSM software is one top competitors.
    We would love to see integration with many part vendors and have even reached out to some.  But they haven't reciprocated.
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  16. philcheck added a topic in ServiceDesk Suggestions   

    model number drop down parts ordering mobile
    would be great to add marcone appliance parts from the "repair clinic" type drop down so we could order parts from mobile (landers and philcheck for one use marcone appliance parts)
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  17. SPerry added a topic in ServiceDesk Suggestions   

    Job Status Options for SD and SD-Mobile
    I would like to request some changes/enhancements to both SD and SD Mobile:
    Can we add a status of "Cancelled" within SD Mobile?  Currently the technician's only have 3 options when completing their PVR: Complete, Nds More Work or No Show.  We've had several instances whereby the customer cancelled on the phone with a technician or at the door.  No Show does not adequately address this situation and I don't want our techs to have to call the office to ask them to Cancel the job.In regards to SD, can we add status indicators of "Rescheduled" and "Cancelled" to the Dispatch Map view?  Today if you cancel a call it just disappears from the Dispatch Map view, as does a call that was rescheduled.  I think it would be helpful to be able to better ascertain why on a certain day you may not have reached 100% fulfillment on available slots.  You may have started the day at 93% of slot fulfillment but end the day at 70% because of cancellations or reschedules.  Today if you look back at the map it would just appear that you only filled 70% of your slots. 
     
     
     
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  18. KentonMattos added a topic in SDM Suggestions   

    bulletin check against list of bulletins/service tips for any model put in a UIS
    Have SD do a bulletin check against list of bulletins/service
    tips for any model put in a UIS.
     
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  19. KentonMattos added a post in a topic Ad code analysis report   

    ​Barb,
    Please see the changes to the custom source of business server. http://rossware.net/MiniManuals/SourceOfBusinessSurvey-Custom-Handbook.pdf
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  20. JJM added a post in a topic Moving Ticket from Closed Job to Open Job Record   

    WOULD LOVE INPUT ON THIS. OFFICE HATES WHEN JOBS ARE LEFT PENDING AUTHO.
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  21. KentonMattos added a post in a topic Attachment File/function UIS   

    Quick Pics can be viewed from the UIS.  But we can see about Adding a notes section that can have Documents and Picture inserted similarly to the Job History notes section.
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  22. KentonMattos added a post in a topic Ability to flag by model/serial number   

    Submitted Request
     
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  23. KentonMattos added a post in a topic Managing Techs   

    Submitted to Glade
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  24. KentonMattos added a post in a topic CyberLink   

    I will Add this to a discussion with The big man About availability and time frames for Cyber Office and Sd-Mobile.
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  25. KentonMattos added an answer to a question Customer want's copy of Quick-Pic   

    We are looking into making a feature for this ability..  It may be a web based feature added to my.rossware.net.  But it has been added to the list of features to be adding.
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